Terms and conditions

Who we are

Zed Retail SRLStrada Someș 2, Voluntari, Ilfov, 077145CUI and trade register number: pending (G6)

Ordering and the contract

Pending legal review (G90, G89)How an order is placed, when the contract is concluded and how these terms are accepted at checkout.

Prices, VAT and the SGR deposit

Pending legal review (G90)How prices, VAT and the SGR deposit are shown and charged (09 L9–L11).

Payment

Pending legal review (G90)The payment methods offered and when payment is due.

Delivery

Delivery: costs and times

Pending legal review (G90)Delivery terms, the passing of risk and what happens when a delivery fails.

Withdrawal and returns

The right of withdrawal and the model form

Pending legal review (G90)The withdrawal period, its exceptions for food and sealed goods, and refunds (09 L7).

Complaints and alternative dispute resolution

ANPC – Alternative dispute resolution (SAL) (opens in a new tab)

Pending legal review (G90, G34)How to complain to ZED and the ANPC information the site must show (09 L5).

Governing law

Pending legal review (G90)The governing law and the competent courts.